Within Gleap, you have additional email settings to enhance your communication experience. Access these settings by navigating to the settings icon, selecting 'Email,' and then choosing 'Email Settings.'
1. Feedback received confirmation:
Enable this option to automatically send confirmation emails to the reporter when a new feedback item is received. This feature ensures transparent communication and acknowledges the receipt of valuable input.
2. Email-Fallback for chat messages:
Activate this feature to improve message delivery. If a user doesn't read a chat message within a specified timeframe, an email will be sent to ensure that important information reaches the intended recipient. This serves as a helpful fallback mechanism for effective communication.
2. Change the email template header logo:
It is also possible to change the logo for the email template header in the email settings. Once you have uploaded your image here, you can use the {{headerLogo}} variable in your email templates to display the logo. Here you can find how to edit your email templates.
These email settings provide you with additional control and automation, contributing to a streamlined and responsive communication workflow within the Gleap platform.
