This guide explains how to integrate Facebook messenger with Gleap. By connecting the two platforms, you can leverage Gleap's AI bots and live chat features directly on Facebook messenger – all managed conveniently from a single inbox.
Interactive guide
We have created an interactive guide to demonstrate how to connect Gleap with Facebook messenger. The guide can be found below.
Connect Gleap with Facebook messenger
Navigate to Settings -> Channels -> Facebook messenger. This is where all connected Facebook messenger accounts are listed.
To get started click on "Add business account". This will open Facebook connect. Follow the authentication flow.
Once completed, select the page you want to connect from the list.
Last but not least, click on "Connect".
Congratulations - your Facebook messenger account is now connected to Gleap 🎉.
All new incoming WhatsApp messages will now open tickets in your Gleap inbox. You can also set up workflows (like Kai, our AI bot) specifically for the Facebook messenger channel. This allows you to support your customers on autopilot while your are out of office.