With a Slack channel connection, you can efficiently manage customer messages by automatically converting them into Gleap tickets.
Choose a Slack channel where customer messages should be monitored.
Whenever a message is posted in this channel, a ticket is automatically created in Gleap.
Respond to the ticket in Gleap, and your reply will be posted as a thread response in Slack.
How to Set Up Slack Integration
Navigate to Settings → Channels → Slack in Gleap.
Here, you’ll find a list of all connected Slack accounts.
Click on "Add Slack Account" to begin.
Follow the Slack login flow to authenticate and complete the setup.
Difference Between Slack Integration & Slack Channel
Slack Integration in Gleap:
Automatically posts a Slack message whenever a ticket is created in Gleap.
Optional 2-way sync: If enabled, admin users can respond directly from Slack. This is useful when an admin manages the Slack channel.
Slack Channel Connection:
Customers post messages in a Slack channel.
These messages automatically create tickets in Gleap for easy management.
Replies sent from Gleap appear as thread responses in the original Slack message.
Works seamlessly in a multi-channel inbox, allowing you to handle inquiries from multiple sources in one place.
This setup ensures all customer interactions remain structured and easily manageable within Gleap. 