To connect Gleap to Zendesk, enter your URL: your-organisation.zendesk.com and click connect.
After entering your URL, you're automatically redirected to Zendesk. Give Gleap permission to access your Zendesk account by hitting allow.
After you connected Gleap to Zendesk, simply choose the feedback types you want to send to Zendesk. You can choose from our standard types (Bugs, Ratings, Inquiries and Feature requests) or from the custom feedback types you've set yourself. Finally, you can choose if you want duplicates to be sent, too and if you want to change the status of the ticket to done once it’s sent.
Hit save.
Great job, you're now all set 🎉 All of the feedback types you've selected will now automatically be sent to Zendesk together with all the important metadata and screenshots.
If you would like to change your set of feedback types, simply click edit and adapt the settings to fit your needs.
If you no longer want to forward Gleap tickets to Zendesk, click edit and then delete to stop integrating with Zendesk.
