The messenger is what your customers see, and it's configured under your widget settings. A live preview sits beside the settings, so you can judge changes as you make them rather than after saving.
This decides more than any colour setting. Three versions are available:
Classic — the traditional home, with your options laid out as a list.
Agentic — an AI-first home built around asking a question, with the other options as compact pills.
Agentic v4 — the newest take on the same idea.
If you never chose one, you're on Classic. Newer versions are offered rather than applied, so nothing about your messenger changes until you pick one.
Set the header background, the background colour or an image behind it, and your logo. The header is what carries your brand — the rest of the messenger is deliberately plain so messages stay readable.
Some options depend on the version: the blur and fade treatments for the background belong to the older layouts and don't apply to v4, so they disappear from the settings when you switch.
You can set which page the messenger opens on. Home is the usual choice, but if most people arrive to continue an existing conversation, opening straight into their messages saves them a step.
Four switches decide how much is exposed: the latest conversation on the home screen, and whether each conversation shows its ticket number, title and status.
Ticket numbers and statuses suit products whose users think in tickets — IT service desks, B2B tools. For a consumer product they add formality without helping, and “In progress” raises a question you then have to answer.
Two settings: whether customers can attach files, and whether Enter sends the message or adds a line break. Attachments are worth leaving on — a screenshot usually saves several rounds of questions.
On plans that allow it you can remove the Gleap branding from the messenger. For finer control there's a custom CSS field, which is powerful and unsupported in equal measure — it's tied to markup that can change, so use it for small adjustments rather than a redesign.
