The messenger can be more than a chat window. Under widget apps you decide which sections customers get, each appearing as a tab alongside the home screen.
Conversations — the customer's own past and current threads. The one to keep: without it, someone who wrote yesterday has no way back to your reply from inside the messenger.
Help center — your articles, searchable without leaving your product. The highest-value addition after conversations, since it turns questions into self-service.
News — your announcements and release notes, where people already are rather than in an email they'll skim.
Roadmap — what you're working on, with the ability to vote. Good for products with an engaged user base; risky if the roadmap is aspirational, because customers will hold you to it.
Checklists — guided onboarding steps for new users, so the messenger helps people get started rather than only handling problems.
Each tab you add is another thing between a customer and the reason they opened the messenger. Two or three tabs stay legible; five make the whole thing feel like a second application.
A reasonable default is conversations plus the help center. Add news if you publish regularly, the roadmap if you genuinely want votes, and checklists if new users need guiding.
The tabs surface content that lives elsewhere in Gleap: help center articles, news posts, your feature request board, the checklists you built. Switching a tab on doesn't create the content, so a new tab shows what's already there — or nothing, if there isn't any yet.
