Once you choose to connect Gleap to Helpscout, you will automatically be redirected to authorize your account and allow Gleap access by simply clicking the accept button.
Select the mailbox you want your tickets to be forwarded to.
Select the feedback types you want to send to your Helpscout mailbox. You can choose among our standard types (Bugs, Ratings, Inquiries and Feature requests) or from the custom feedback types you've set yourself. Finally, you can choose if you want duplicates to be sent, too and if you want to change the status of the ticket to done once it’s sent.
Great job, you're now all set 🎉 All of the feedback types you've selected will now automatically be sent to your Helpscout mailbox together with all the important metadata and screenshots.
If you would like to change your set of feedback types, simply click edit and adapt the settings to fit your needs.
If you no longer want to forward Gleap issues to your Helpscout mailbox, click edit and then delete to stop integrating with Helpscout.
