Go to the developer options under Settings → Developer options. You can customize technical features like session replays, network logs, and developer triggers. These settings are ideal for teams who need deep insights into user behavior, debugging, or advanced support workflows.
ReplaysEnable web replays
Record a full session of DOM interactions in web apps. Gleap captures all DOM changes, allowing you to visually review how a bug occurred — up to 15,000 DOM changes per session.
Enable app replays (BETA)
For mobile apps, this feature records the user session via screenshots taken every 5 seconds. You can use this to visually track what happened in the app before a ticket was created.
Network LogsEnable Network Logs
When enabled, network requests are automatically logged with each incoming ticket. This helps developers understand which API calls were made and what the responses looked like.
Remove sensitive keys
You can enter specific keys (e.g., token, username, password) to strip them from headers or JSON bodies. Only top-level keys are supported.
Exclude domains
Prevent certain network requests from being logged entirely by specifying domains to exclude (e.g., api.gleap.io/bugs).
Include static resources (Web SDK only)
Enable this if you want static assets (like images, CSS, or scripts) to be logged alongside API requests. Some platforms require extra setup — refer to our documentation for details.
ShortcutsEnable CTRL + U shortcut
Allow users to quickly trigger the widget using a keyboard shortcut — ideal for internal QA or support workflows.
Gesture Trigger Options (App SDK)Enable shake gesture
Let users shake their device to trigger the feedback widget.
Enable screenshot gesture
Launch the widget automatically when a screenshot is taken.
These options give your team powerful debugging tools while keeping control over what data is collected and how users interact with the widget. Be sure to test changes on staging before enabling them in production.
