For a shop, the first question on almost every ticket is “which order is this about?”. Connecting Shopify puts the customer and their orders in the contact profile, so nobody has to search the Shopify admin mid-conversation.
A custom app in your Shopify admin. Create it there, and give it these access scopes:
read_customers
read_orders
Read-only, both of them. Gleap never writes to your store.
Add Shopify from Integrations and enter three things from that app: the Client ID, the Client Secret, and your store name — the part before .myshopify.com. Pasting the full URL works too.
Then authorise it in Shopify. Once it's done, the integration confirms which store is connected and links straight to that admin, which is the quickest way to check you connected the right one.
Customer and order information, in the contact profile. So a returns question opens with the order already in front of you, rather than after two rounds of “which order number?”.
The match runs off the customer's email, so a contact with no email address can't be matched. Shoppers who checked out as a guest with a different address are the usual gap — and there's nothing to fix there beyond asking for the order number.
If nothing at all works, re-check the scopes. An app created without read_orders connects happily and then shows no orders, which reads like a bug and isn't one.
