Gleap accounts have no password. There's nothing to forget, nothing to reuse from another site, and nothing to steal from a breach somewhere else.
Instead, there are four ways in, and which one applies depends on how your account is set up.
The default. Enter your work email, and a six-digit code arrives; type it in, and you're signed in.
The screen says “if your account exists, you'll receive a login code” whether or not it does — deliberately, so the form can't be used to find out who has an account.
If the code doesn't arrive, it's almost always the mail: check spam, and check you used the address you were invited on rather than an alias.
A passkey signs you in with the thing that already unlocks your device — Face ID, a fingerprint, your laptop's PIN. It's the strongest option, because there's no code to intercept and nothing that can be phished.
Add one from your profile settings, giving it a recognisable name like “My iPhone”.
Two habits avoid that. Register a passkey on each device you actually use. And when you're on a device without one, choose to use a phone or tablet in the passkey prompt — your phone approves the sign-in, and you can add that device afterwards.
“Login with Google” uses your Google account. Convenient if your company already runs on Google Workspace, and it means the account's security is governed by whatever you've set there.
Organisations can connect their own identity provider, in which case people sign in through it and access follows whatever your IT team already controls. That has its own article.
For a small team: email codes are fine, and passkeys are better on the machines people work on daily.
For a company with an identity provider: SSO, so joining and leaving are handled where the rest of your access lives — removing someone in one place rather than remembering Gleap separately.
Reach us from an address on the same account, or ask an administrator in your organisation — they can see the users and their access. A passkey on a device you no longer have is the one case where somebody else has to help.
