In this subsection, you will find comprehensive insights into customer interactions and their behaviors over specific time periods. Here is a breakdown of the data captured:
New tickets
Here, you'll find data on the total number of tickets created during the selected timeframe.
Tickets replied to
his metric shows how many tickets received responses within the chosen period.
Tickets with no reply
Discover the number of tickets that are awaiting responses.
Open tickets
See the count of ongoing, unresolved customer issues.
Closed tickets
Track successfully resolved customer inquiries.
Tickets with other status
View tickets with various statuses, like pending or on hold.
Snoozed tickets
Find out how many tickets are temporarily set aside for future action.
Reopened tickets
See reopened tickets due to unresolved issues.
Ticket replies
Monitor all interactions between your team and customers in the specified timeframe.