Connect Gleap with WhatsApp

This guide explains how to integrate WhatsApp with Gleap. By connecting the two platforms, you can leverage Gleap's AI bots and live chat features directly on WhatsApp – all managed conveniently from a single inbox.

Interactive guide

We have created an interactive guide to demonstrate how to connect Gleap with WhatsApp. The guide can be found below.

Connect Gleap with WhatsApp

Navigate to Settings -> Channels -> WhatsApp. This is where all connected WhatsApp accounts are listed.

To get started click on "Add business account". This will open the WhatsApp signup flow. Run through the flow to complete the signup.

Once you completed the WhatsApp signup flow, carry on by selecting your connected phone number.

Now click on "Verify phone number". A pin popup will show.

Enter your WhatsApp pin code and carry on by clicking "OK".

PIN Code: The PIN code is sent to your phone number during the initial registration of your WhatsApp Business account. It will not be resent when reconnecting, as the original code remains valid. We recommend securely saving your PIN code when setting up your WhatsApp Business account.

Using a virtual phone number from Meta? You can set your PIN Code like here: Account > Two-step verification > Turn on or Set up PIN.
Click here for more information.

Last but not least, click on "Connect".

Congratulations - your WhatsApp account is now connected to Gleap .

All new incoming WhatsApp messages will now open tickets in your Gleap inbox. You can also set up workflows (like Kai, our AI bot) specifically for the WhatsApp channel. This allows you to support your customers on autopilot while your are out of office.

Please note, WhatsApp business numbers can't be part of group conversations.

​For additional assistance, please refer to our troubleshooting guide: