Kai answers only from what you connect, so this is where its quality is actually decided. Open AI agents and choose Add content to see the sources.
Help Articles — your help center. The best place to start, because one article both answers the question inside the AI and stands on its own for someone reading it.
News & Changelogs — what you've shipped. Worth connecting because “is this available yet” is a question help centers rarely answer.
Snippets are text written for Kai and not published anywhere. This is where things go that are true but not worth a public article: current pricing edge cases, the wording you use for a known issue, internal policy on refunds.
They're also the fastest fix for a wrong answer. Writing a three-line snippet takes a minute; writing a good article takes longer and can wait until you know the question is common.
Four sources exist so you don't have to rewrite what's written.
Websites — crawls any public site and uses what it finds. The usual first move for a product whose documentation lives outside Gleap.
Notion — connects your workspace, for teams whose real documentation lives there.
Files — PDF, Word, PowerPoint, Excel and Markdown, converted to text on upload. Good for manuals and spec sheets nobody will ever port into articles.
YouTube — analyses a video or a whole playlist. If your onboarding is a video series, this makes it answerable in text.
Code Repositories — connect a GitHub repository so your code can serve as context. This is what lets an AI answer questions about behaviour nobody wrote down.
API Data Sources — fetches content from an API of yours, for knowledge that changes too often to keep as text.
The same picker also offers API actions and MCP servers. Those aren't knowledge — they let the AI do something rather than know something. If you want an answer, add a source; if you want an action, add a tool.
Publish help articles for the questions you already answer most often, and add snippets for everything that's true but not publishable. That combination covers more real questions than any amount of connected material, because it's written to answer rather than to describe.
