The feedback portal is a public-facing hub where your users can actively participate in shaping your product. It brings together feature requests, your product roadmap, and changelogs into a single, beautifully designed experience.
Instead of feature ideas getting lost in support tickets or emails, the feedback portal gives your community a transparent, structured place to be heard — and keeps them excited about what's coming next.
Users can propose new features or improvements directly through the portal. Each request gets its own dedicated entry where the community can engage with it.
Not every user wants to submit a request — but they can still make their voice count. By upvoting existing requests, users signal which features matter most to them. This helps you prioritize what to build next based on real demand.
Users can leave comments on any feature request to add context, share their use case, or discuss the idea with others. This turns individual feedback into a collaborative conversation.
Users can react to changelog articles and leave comments to highlight what's useful, report issues, or discuss how updates affect their workflows. This turns release notes into an interactive dialogue that surfaces sentiment and follow‑up feedback.
The roadmap gives your users full visibility into your product development pipeline. Requests and items are organized into clear status columns:
Planned — Features you've committed to building
In progress — Work that's actively underway
Released — Features that have shipped
Users can browse the roadmap at a glance and search for specific items, so they always know where their most-requested features stand.
The changelog section lets you announce updates, new features, and improvements directly within the portal. Users can:
React to changelog entries with emoji reactions
Comment to share their thoughts on a release
Subscribe to updates and receive an email notification whenever you publish a new changelog — so your most engaged users never miss an announcement
Changelogs are a powerful way to close the feedback loop: users request something, you build it, and you can celebrate that win together.
The feedback portal is more than a suggestion box. It creates a continuous, transparent conversation between your team and your users:
Build what matters — Upvotes and comments surface the features with real demand
Build trust — A public roadmap shows users you're listening and making progress
Reduce support noise — When users can see what's planned and what's released, they ask fewer "is this coming?" questions
Keep users engaged — Changelog subscriptions bring users back and remind them of the value you're continuously delivering
The feedback portal is highly customizable — you can tailor the look and feel to match your brand, configure access settings, and much more. Learn how in our Customization & settings guide →.
Want to dive into changelogs and make the most of your release announcements? Check out our Changelogs guide →.
