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Work the inbox | Gleap

All collectionsWork the inbox

Work the inbox

Where conversations land — organising them, answering faster, and measuring how it's going.

How the inbox works

Work several projects in one inbox

Set up ticket types and custom fields

Field types reference

Set up teams and how tickets are assigned

Set operating hours and reply-time targets

Filter the inbox and save your own views

Let AI title, summarise and prioritise tickets

Ask an AI agent inside a ticket

Save replies as templates

Link tickets and group an outage under one tracker

Leave internal notes and mention teammates

Merge, snooze and archive conversations

Work the inbox by keyboard

Start a video call from a conversation

Schedule a reply for later

Reports

What Gleap measures

What each metric actually counts

Get the raw numbers out